Mobile CRM

As emphasis on customer relationship management has increased over the years, the mobile phone has emerged as a device that is highly suitable for brands to establish instant, effective communication and interaction with their consumers.

The ‘always on’, ‘always accessible’ and ‘location aware’ nature of the mobile ensure that a brand can reach their customer at an appropriate time and instance with a customized message or offering.

Our dynamic databasing and Mobile CRM platform is highly customizable and can integrate seamlessly with legacy CRM systems, while visually rich ‘on device’ front end allows consumers the ability to access CRM offerings (loyalty cards, coupons, info services and other tools employed by brands) in a user friendly manner.

Features include :

• Interactive & creative CRM front end to ensure its appealing to the target consumers
• Mobilisation of CRM services which may already exist including digitization of CRM collection points.
• SMS enabled solution to enhance appeal and integrate with an alerts system.
• Seamless Mobile + Web integration without disrupting legacy systems.